Discuss strategies and provide examples that enhance positive communication with patients

What will be an ideal response?


Display a genuinely warm and caring attitude.
Review the treatment plan addressing fears, including of the unexpected and of loss of control.
Obtain patient's permission to begin treatment and address fear of loss of control if necessary.
Establish patient control strategy (time-out signal such as raising hand to stop.)
Direct the focus on positive outcomes ("You may feel a bit of pressure.")
Acknowledge and compliment success ("You did great with the anesthesia today!")
Create positive expectations ("That went well today and I expect your next appointment will too.")

Health Professions

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