Effective service recovery procedures should be ____________, ____________, ____________, and ____________
a. proactive, engaged, universal, empowered
b. planned, engaged, universal, trained
c. proactive, planned, trained, empowered
d. trained, engaged, flexible, spontaneous
e. trained, engaged, universal, empowered
c
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In a subsistence economy, fast growth in manufacturing results in rapid overall economic growth
Indicate whether the statement is true or false
Agreement to a contract requires an offer by the offeror and an acceptance of the offer by the offeree
Indicate whether the statement is true or false
Customizable links to which of the 4Ps of marketing?
a. place b. product c. price d. promotion
What amount of cash would result at the end of one year, if $15,000 is invested today and the rate of return is 8%? (PV of $1 and PVA of $1) (Use appropriate factor(s) from the tables provided.)
A. $16,200 B. $15,000 C. $13,889 D. $1,200