Janice and her family are enjoying their dinner meal together when the telephone rings
When Janice answers, the caller says, "Janet, this is Mr. Baxter with ABC Vacations.
How are
you doing today?" Janice corrects his mistake on her name and tells him that she's in the middle
of dinner, to which Mr. Baxter replies, "Oh, I'm sorry, Janice. I just wanted to tell you about our
great cruise offer that I can book for you here tonight..." Janice interrupts him, tells him she's not
interested, and hangs up on the telemarketer. Which of Jack Gibbs' strategies for creating a
supportive climate did Mr. Baxter most likely violate?
A) describe your feelings rather than evaluate others' behaviors
B) solve problems rather than try to control others
C) be genuine rather than manipulative
D) empathize rather than remain detached from others
C
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With some concern, Dianna pauses during a presentation and says,
"I see some confusion on your faces. Can you tell me why?" Dianna is using a comprehension question for the primary purpose of a. capturing audience attention. b. involving the audience. c. assessing audience understanding. d. letting her voice rest. e. maintaining control.
Nicole is a student from the United States. If she studies abroad in a country where young people are expected to always respect their elders and never question authority, how should she best communicate with her professors?
a. Communicate with them in a manner considered empathic in the local culture. b. Communicate with them in a manner considered contextual in the local culture. c. Communicate with them in a manner considered effective in the local culture. d. Communicate with them in a manner considered appropriate in the local culture.
The text suggests five guidelines for formulating a specific purpose of a speech. List at least three of them and explain each briefly
What will be an ideal response?
Speech writers can ensure they are using credible sources to back up their claims by drawing upon sources such as
A) tabloid newspapers. B) scholarly journals. C) Internet blogs. D) word-of-mouth.