Illustrations are good to use as supporting material because they tell a story that gets the
audience?s attention.
Indicate whether the statement is true or false
TRUE
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Researchers Vangelisti and Crumley found that, in general, informative messages that invoke pain, such as "I don't love you anymore," have less of a negative impact than an accusation or comment about someone's abilities.
Indicate whether the statement is true or false
Which of the following is an audience most likely to remember from an informative presentation?
A. The second point of three B. The best transition C. The last point D. The best signpost
Among the five approaches to managing conflict is the "surrender" approach, whereby you give up the conflict.
Answer the following statement true (T) or false (F)
Among the various question strategies used by interviewers, the ________ enables an interviewer to determine if an interviewee is consistent in responses on a topic, particularly a controversial one.
A. repeat strategy B. shuffle strategy C. filter strategy D. contingency strategy