One strategy of companies who use offshore outsourcing for customer service calls for U.S. customers is "national identity management." This means ______.
A. helping to educate people on calls about their home country
B. selecting national identities with accents that sound trustworthy to Americans
C. cross-marketing products to the outsource country and the United States
D. posing as an American on calls, complete with an adopted American hometown and Americanized name
Answer: D
You might also like to view...
Carol, an American of Japanese descent, is a 33-year-old female and a research manager at a pharmaceutical company. She is the daughter of a renowned boxer, James, who has participated in several national championships. Which of the following statements depicts Carol's achieved status?
A. She is an American of Japanese descent. B. She is 33 years old. C. She is a research manager at a pharmaceutical company. D. She is the daughter of a national champion. E. She is a woman.
Social Security was designed to provide the total income of aged people
a. True b. False
Which of the following is a government or state sanctioned restriction on religious freedom?
a. regulation on the wearing of religious clothing or symbols b. authorizing the creation of religious schools c. separation of church and state d. the prosecution of hate crimes
Organ donors are declared dead by the criteria of
A. cardiac or brain death rules. B. directed donation rules. C. presumed consent rules. D. organ transplant center rules.