Whenever a case manager is conducting an intake interview with an individual, the physical arrangement of furniture should allow the case manager and the individual to be at right angles without tables or desks between them. This is important because:
A) ?clients cannot always be trusted, and the case manager should be able to see them.
B) ?clients who have a physical disability will sometimes try to exaggerate or minimize their disability.
C) ?it gives the case manager room to lean forward and touch the client if he or she is upset.
D) ?it facilitates appropriate eye contact, positive body language, and equality of position.
D
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