Which of the following statements is FALSE about ERP systems?
a. They use a centralized database with a common computing platform.
b. They standardize business processes for coordination of all resources and activities.
c. They require data to be entered multiple times into the system.
d. They integrate and automate flow of information across all departments within a company.
c. They require data to be entered multiple times into the system.
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The form of power that comes with a person’s position in the hierarchy is known as ______.
A. personal power B. position power C. legitimate power D. reward power
Improved on-time delivery, improved quality performance, and improved supplier relations are benefits of ______ on supply chain performance.
A. service ERP systems B. MRP systems C. MRP II systems D. DRP systems
Carmela Sanchez is planning to buy a pair of running shoes. Recently, she has been noticing more Adidas advertising in magazines. This is an example of
A. dissonance. B. a physiological need. C. selective exposure. D. need satisfaction. E. a consumer expectation.
The ability of the service provider to perform his or her job dependably and accurately is known as the ________ dimension of service quality.
Fill in the blank(s) with the appropriate word(s).