As a head nurse, you are concerned about the service orientation on your unit. Which of the following findings and approaches might provide useful information for you?
a. Patients find nurses friendly and accessi-ble; data are aggregated for the institution as a whole.
b. Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution.
c. Specific questions related to management of comfort are included for the institution as a whole.
d. The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services.
B
The National Database of Nursing Quality Indicators (NDNQI®) is a national repository for unit-based quality data that can be used by organizations to benchmark the outcomes of care against those of other institutions (ANA, n.d.). Unit-based quality indicators, including satisfac-tion with nursing care, are a key feature of the NDNQI®. In addition to hospitals being provided with their own and comparison data, researchers are able to access de-identified data in order to answer important questions about nursing care quality. Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant im-provement in patient satisfaction. Because patients and nurses may differ in what they see as factors that produce satisfaction, total reliance on nursing perceptions of patient satisfaction may not provide a complete picture.
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