When a client loses confidence in a firm, the client may ______________________.?
A. ?take his or her business elsewhere, having a short-term negative effect on the firm
B. ?take his or her business elsewhere, having a long-term negative effect on the firm
C. ?send more of his or her business to the firm
D. ?a and b
E. ?all of the above
Answer: D
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a. True b. False
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