When Shayna was traveling overseas for work, she was surprised to receive an invitation to a client’s home after a business meeting. The client was clearly upset when she declined. Shayna might have been more successful if she had followed which rule

for improving intercultural communication?

a. Reduce your ethnocentrism.
b. Adjust your communication.
c. Confront your stereotypes.
d. Recognize differences in dialect


Answer: b

Communication & Mass Media

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