The staff has complained that a nurse receives frequent personal phone calls, which is a violation of policy. In what manner should the manager address this nurse?
1. Meet with the nurse privately and inquire as to the necessity of personal phone calls.
2. Meet with the nurse and give a verbal warning.
3. The manager should inform the nurse the other nurses are complaining about the phone calls.
4. Tell the complaining nurses to handle the situation with peer pressure.
1
Rationale 1: The manager should address the behavior in private and investigate the situation.
Rationale 2: It may or may not be appropriate to give a warning.
Rationale 3: It is not necessary to tell the nurse that peers are complaining about the phone calls if it is a violation of policy.
Rationale 4: It is inappropriate to have nursing staff address the issue.
Global Rationale:
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