The effort it takes to manage your emotional expression is referred to as ___________

Fill in the blank(s) with correct word.


Answer: emotional labor

Communication & Mass Media

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List and discuss the five characteristics that distinguish microcultural groups from the dominant group.

What will be an ideal response?

Communication & Mass Media

Supplementary media can't be used to boost a speaker's credibility.

Answer the following statement true (T) or false (F)

Communication & Mass Media

Some scholars assert that conflict style is often determined simply by a person’s biological makeup

Indicate whether the statement is true or false

Communication & Mass Media

According to Jones and colleagues, the framework of mental toughness contains which two subcomponents?

a. belief and focus (page 167 left) b. confidence and anxiety control c. belief and anxiety control d. confidence and focus e. training and competition

Communication & Mass Media