From a leadership perspective, where should a leader interested in building and shaping culture begin?
a. with basic underlying assumptions and beliefs about the organization
b. with norms and values
c. with cultural artifacts
d. at the beginning
b. with norms and values
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All of the following represent the best practices to excellent post-sales service EXCEPT:
A. Follow-up with the buyer. B. Coordinate the needed resources (within the salesperson's firm) to enable excellent execution. C. Continually learn about the customer's business. D. Understand the policies of the buying firm. E. Avoid any communication related to changes to product, pricing, delivery, etc.
Before giving a speech in public
a. practice in front of a mirror or with a friend. b. make small talk with members of the audience. c. go over every part of the speech in your mind. d. all of these choices.
The ultimate purpose of a capital budget is to forecast _____.
A. the target payback periods of the projects undertaken by a firm B. the funds required to purchase fixed assets for future projects C. the future value of the cash inflows from various projects D. the terminal value of the cash flows from different projects E. whether projects have multiple internal rates of return
An offer that requires acceptance by FedEx that is accepted by UPS is a counteroffer and a rejection
Indicate whether the statement is true or false