Operative goals:
A. are the general purposes of the organization as put forth in the charter, annual reports, public statements by key officials and other authoritative pronouncements.
B. can be explicit or implicit.
C. are the substitution of a legitimate goal with another goal that the organization was not developed to address, for which resources were not allocated and which it is not known to serve.
D. involve the condition where the external environment provides an agency with the appropriate status or authorization to perform agency functions and pursue agency goals.
Answer: B
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