When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Growth best describes which characteristic?
a. Growth is the expansion of the specific disease.
b. Growth is the aging of the population served.
c. Growth is difficult-to-access health care.
d. Growth is the expansion of the organiza-tion.
ANS: D
Growth refers to the expansion of the organization as a result of the financial benefits received from the quality outcome resulting from the service provided by the best people. The other op-tions do not represent the meaning of the term Growth when used as a CSF.
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