The results of a patient discharge questionnaire reveal that the hospital is not easy to navigate and is not physically comfortable for visitors. What should be done to address these findings?
1. Appoint a committee to review the questionnaire.
2. Contact a local furniture company to change the chairs in the waiting room.
3. Create a multidisciplinary committee to analyze the navigation of the hospital, looking for comfort characteristics.
4. Nothing. Since these patients are no longer in the hospital, the information is not helpful.
3
Explanation: 1. Simply studying the questionnaire is not helpful.
2. Changing furniture only addresses the comfort in that area and does not address navigation issues.
3. This committee should take a critical look at the hospital as a whole from the perspective of someone who is an occasional visitor.
4. Information from discharged patients is very helpful and should not be discounted.
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