An interprofessional discharge planning team has received negative feedback from several patients regarding lack of clarity in post-discharge instructions. Which leader statement is most constructive for this team at this point?
1. "All members of this team need to review their own materials for accuracy, conciseness, and thoroughness."
2. "Perhaps some new members should be added to this group to give us some fresh ideas."
3. "I hate to say this, but you all know that we are going to have to put in some long hours figuring out how to get this job done correctly."
4. "We can handle this feedback using our talents and the way we come together to tackle challenges."
4
Explanation: 1. This statement implies that a member or members of the team have done something wrong to cause the feedback. This attitude projects a feeling that the team failed.
2. This statement implies that the current members of the team are not capable of solving the problem.
3. This statement implies that the job was done incorrectly. The statement is also delivered as if it were a punishment for a failure.
4. Empowerment is developed by an attitude of learning from mistakes, rather than a sense of failure. Cohesiveness, mutual support, the value and significance of members, and a message of stimulation and energy will motivate a team to perceive negative feedback as a challenge rather than a failure.
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