Cultural awareness and ______ are essential for effective leadership in the context of diversity.
a. awareness
*b. competence
c. interest
d. concern
*b. competence
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Which of the following is a key difference between services and manufactured products?
A) Services do not exist until the customer buys them. B) Delivered value is more for manufactured products. C) Place and promotion are not significant in services marketing mix. D) Services exist even before they are sold to customers.
The Resource Conservation and Recovery Act (RCRA) requires persons who generate, treat, store, or transport specified quantities of hazardous waste to notify the Environmental Protection Agency (EPA) of that fact and to:
A. obtain an ID number that must be placed on a manifest that accompanies all shipments. B. eradicate the process of handling hazardous wastes. C. refrain from following any procedures in the handling of the wastes. D. dispose of hazardous wastes without waiting for permits.
Despite its advantages, the just-in-time operating environment produces increased carrying costs for inventory
Indicate whether the statement is true or false
Which of the following is true of logistics at the maturity stage of the product life cycle?
A) Customer support functions are performed by the research and development staff. B) Logistics function is insufficient and needs to grow due to rise in orders. C) Logistics must be flexible in order to accommodate new and alternative channel demands. D) The order processing and fulfillment functions are cut or outsourced.