Differentiate between a firm's resources and capabilities.
What will be an ideal response?
Resources are any assets that a firm can draw on when formulating and implementing strategy. They can be tangible or intangible. Capabilities are organizational and managerial skills necessary to orchestrate a diverse set of resources and to deploy them strategically. They are by nature intangible.
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________ are initiated by a company that is trying to obtain business or funding on its own, without a specific request from a client
A) Internal proposals B) External proposals C) Unsolicited proposals D) Solicited proposals E) Persuasive proposals
Douglas decided to order a Deluxe Werewolf mask from a catalog and called the toll-free number. Although the call was answered immediately, the operator took Douglas's information and transferred the call twice to different departments. What bothered Douglas was that he had to repeat his contact information and customer ID number to different operators. The first operator was not trained to handle customer queries. What type of service gap did Douglas encounter?
A. Delivery gap B. Knowledge gap C. Research gap D. Standards gap E. Communication gap
A car wash services 200 customers an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour
They charge $10 per car for their standard wash job. Which of these changes would have the greatest positive impact on their productivity? A) increasing their service rate by 10% B) decreasing wages by 5% C) increasing their per-car fee by 20% D) decreasing water usage by 10%
Jen operates Jen's Fruits & Vegetables, a small market stocked entirely with produce grown on her adjacent farm. Under what clause of the Constitution can the federal government regulate Jen's activities? What is Jen's best argument against federal regulation of her farm and business?
What will be an ideal response?