Describe how to communicate effectively across cultures.

What will be an ideal response?


The ability to communicate effectively with those from other cultures is now an
essential leadership skill. There is a difference between cross-cultural and intercultural
communication. Cross-cultural communication compares one culture to another, and
intercultural communication focuses on the behavior of two individuals’ communication
patterns. Bilingualism has been shown to improve communication efficiency--especially
when both parties are at least partially fluent with respect to the language of the person
they are working with. There are eight levels of differences on which cross-cultural
communication can falter: when to talk, what to say, pacing and pausing, listenership,
intonation and prosody, formality, indirectness, and cohesion and coherence. There are
several ways to address such cross-cultural communication challenges. For example,
emotional intelligence has been positively associated with communication competence.
Preparation for cross-cultural communication challenges and active listening also
improves communication with persons from a culture other than one’s own. Finally,
training in cross-cultural communication is also effective. Another important aspect of
cross-cultural communication is nonverbal communication. Gestures may not mean the
same thing in different cultures.

Business

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