A medical-surgical nurse has complained to the human resources (HR) director regarding unfair treatment by the medical-surgical manager
The nurse informs HR of a reprimand they experienced within the past week and the tolerance of other nursing staff who exhibit similar behaviors. The HR director informs the CNO (chief nurse officer) of: 1. Unusual management styles within the medical-surgical department.
2. The necessity to confront the director who is over the manager.
3. The inconsistencies of discipline to nurses within the department.
4. The potential for litigation against the organization.
3
Explanation: 1. The manager must be consistent with the treatment of all employees, especially when applying
disciplinary actions. The unusual management style and potential litigation are issues that may
or may not apply to the situation. The director needs to be informed but the manager needs to
be counseled regarding the appropriate manner in which to address the situation.
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