The service desk is typically considered ____ support.
A. level 0
B. level 1
C. level 2
D. level 3
Answer: B
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Technology can also enable much more sophisticated forms of communication in addition to knowledge sharing.
Answer the following statement true (T) or false (F)
Communicating expectations about honesty and integrity throughout a company includes all of the following elements EXCEPT:
a. identifying appropriate values and ethics. b. fraud awareness training. c. consistent punishment for violators. d. insisting that top management model appropriate behavior.
Which of the following is direction in the motivation process?
A. what a person does B. how hard a person works C. how long a person works D. how smart a person works
The value chain
a. reflects the production of goods within an organizational context. b. is concerned with upstream suppliers, but not downstream customers. c. results when all non-value-added activities are eliminated from a production process. d. is the foundation of strategic resource management.