In a nationwide survey of U.S. adults conducted by the National Communication Association, 91 percent of respondents rated their communication skills as above average. This finding reflects what common myth?
A. Communication is inherently good.
B. Everyone is a communication expert.
C. Communication can break down.
D. Communication will solve any problem.
Answer: B
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A trainee with a confrontational conflict style will be more likely to
a. not discuss the problem directly. b. attack you verbally. c. find ways to compromise. d. make fun of you behind your back.
According to the text, the first step in behavioral change is:
a. motivating yourself with a reward b. justifying your reason for action c. realistic assessment of the match between your beliefs and behaviors d. asking yourself what could go wrong if you acted
The ________ context of communication pertains to speaking and persuasion.
A. public/rhetorical B. cultural C. interpersonal D. mass/media