The term "voice of the customer" refers to:
a. the performance levels or expectations that define the quality of customer contact with an organization.
b. the customer requirements as expressed in the customer's own terms.
c. the involvement of customers in the development of new products.
d. customers' investment or commitment to a brand or a product.
b
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On January 2, 20X2, Piranha Company acquired 70 percent of Salmon Corporation's common stock for $420,000 cash. At the acquisition date, the book values and fair values of Salmon' assets and liabilities were equal, and the fair value of the noncontrolling interest was equal to 30 percent of the total book value of Salmon. The stockholders' equity accounts of the two companies at the acquisition date are as follows: Piranha Salmon Common Stock ($10 par value)$600,000 $350,000 Additional Paid-In Capital 450,000 50,000 Retained Earnings 250,000 200,000 Total Stockholders' Equity$1,300,000 $600,000 Noncontrolling interest was assigned income of $15,000 in Piranha's consolidated income statement for 20X2.Based on the preceding information, what amount will be assigned to
noncontrolling interest on January 2, 20X2, in the consolidated balance sheet? A. $126,000 B. $180,000 C. $420,000 D. $120,000
An employee who has the responsibilities of both writing checks and making bank deposits would have ____
a. Financial pressure b. Perceived opportunity c. Rationalization
Closing the sale is always the most difficult part of the sales presentation.
Answer the following statement true (T) or false (F)
Which of the following is not an example of an effective response to the changed environment affecting direct selling?
a. placing greater emphasis on workplace, as opposed to home-based, sales b. supplementing direct selling with Web-based sales c. reducing sales commissions to encourage direct salespeople to become more productive d. hiring community residents to gain access to developments and housing complexes that block nonresidents