If a group member experiences hurt feelings because of losing an argument, an

effective leader should

a. clarify the feelings
b. summarize the feelings
c. provide emotional support
d. ignore the feelings and move on


Answer: c

Communication & Mass Media

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When establishing and ranking criteria, groups should

A. develop criteria after detailed investigation of possible solutions. B. avoid confusing criteria with solutions. C. develop "must" criteria but not "want" criteria. D. discard alternatives that meet "must" criteria.

Communication & Mass Media

Impromptu speaking uses the best of the other three delivery styles

Indicate whether the statement is true or false

Communication & Mass Media

Which of the following statements best describes the difference between a self-focused message and an other-focused message?

A. Other-focused messages are source-centered, while self-focused messages are receiver-centered. B. Other-focused messages are more concrete than self-focused messages. C. Other-focused messages are about solutions, while self-focused messages are about problems. D. Other-focused messages are receiver-centered, while self-focused messages are source-centered.

Communication & Mass Media

You love being around people, talking to them, and hearing what they have to say. When you go to stay with your grandmother, you can still connect with all your friends through social media, and you spend a lot of time online. Your grandmother, who is shy, has an e-mail account but would never consider having a Facebook account. She says it would make her feel too exposed. The differences between you and your grandmother illustrate the uses and gratifications theory.

Answer the following statement true (T) or false (F)

Communication & Mass Media