As a competitive advantage, how can a company make it difficult for a customer to switch to another company?

A. Give a customer a new doorbell camera on their month-to-month contract.
B. Offer a new service that is different from their competitors.
C. Allowing open source developers to create apps for their tablet.
D. Allow a customer to purchase a new phone on a payment plan, but they have to sign a 2-year contract.
E. Establishing service sharing between the company's competitor.


Answer: D

Business

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