Which of the following represents operational CRM?

A. Supports traditional transactional processing.
B. Supports day-to-day front-office operations.
C. Supports operations that deal directly with the customers.
D. All of the above.


D. All of the above.

Business

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Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn customers' names, and use names while interacting with them

Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________. A) assuring B) candid C) empathetic D) reliable E) responsive

Business

The communication role of _______________ is one that involves representing and communicating an organization’s goals within and to its environment, as well as acquiring necessary information from the outside.

a. Interlocker b. Boundary spanner c. Environmentalist d. Representative

Business

Ensuring awareness among current employees of vacancies and opportunities for promotion and encouraging internal applicants are key means by which to create which of the following:

a. development centres b. positive psychological contract c. open internal job market d. succession planning

Business

A company purchased 400 units for $20 each on January 31. It purchased 200 units for $30 each on February 28. It sold a total of 270 units for $90 each from March 1 through December 31 If the company uses the last-in, first-out inventory costing method, calculate the amount of ending inventory on December 31. (Assume that the company uses a perpetual inventory system.)

A) $9,900 B) $23,100 C) $6,600 D) $330

Business