The term ____________, used by Dennis Nickson and his colleagues, would most apply to sales associates at Victoria's Secret or Calvin Klein
a. restricted labor
b. value-added labor
c. functional labor
d. aesthetic labor
e. synergistic labor
d
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Which of the following is most likely a part of the American culture?
A) Responsibilities for organizational errors are taken by the highest level. B) Negotiations are lengthy and enable involved parties to get to know each other. C) A monochronic time system is followed and time is considered precious. D) A person's word can be relied upon and no written agreements are needed.
Answer the following statements true (T) or false (F)
1. In OD, single interventions have been found to work better than multiple interventions. 2. Innovation is mostly the product of hard work and dedication rather than a "eureka" moment of epiphany. 3. A process innovation is a change in the appearance or the performance of a product or a service or the creation of a new one. 4. Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. P&G's new product is an example of a core innovation.
The elements of fraud include all of the following EXCEPT:
a. a material point is misrepresented. b. the misrepresentation is intentional. c. the misrepresentation is known to the victim. d. the victim must sustain damages.
Answer the following statements true (T) or false (F)
1. The amount of space between presenter and receivers can create a sense of immediacy or distance between them, depending on how far apart they are. 2. It is beneficial to have a single, all-purpose gesture. 3. Putting a game face on means acting tough or phony. 4. An expressionless face is okay when giving a speech, especially a serious one.