Answer the following statements true (T) or false (F)
1. In OD, single interventions have been found to work better than multiple interventions.
2. Innovation is mostly the product of hard work and dedication rather than a "eureka" moment of epiphany.
3. A process innovation is a change in the appearance or the performance of a product or a service or the creation of a new one.
4. Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. P&G's new product is an example of a core innovation.
1. FALSE
OD success stories tend to use multiple interventions. Goal setting, feedback, recognition and rewards, training, participation, and challenging job design have good results in improving performance and satisfaction. Combined interventions have been found to work better than single interventions.
2. TRUE
Many people think that innovation often happens in a bolt-from-the-blue moment of discovery. Most of the time, however, innovation is the product of hard work and dedication, "forged by a mixed bag of coworkers from up, down, and across an organization, sitting and wrangling it out in the trenches," in the words of Jack and Suzy Welch.
3. FALSE
A product innovation is a change in the appearance or the performance of a product or a service or the creation of a new one.
4. TRUE
A core innovation optimizes products or services for existing customers, as when Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch.
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