Which of the following is an appropriate order of steps for the step-by-step process to change an organization's culture?
a. identify ways to communicate change; collect and reach agreement about culture; form a group
b. collect and reach agreement about organization's actual culture; identify discrepancies between actual and ideal culture; develop a strategic action plan
c. develop an action plan; come to agreement on preferred culture of organization; celebrate small changes
d. celebrate small changes; repeat the change; collect input and reach agreement about success of change
b
a. Incorrect: The order of steps is incorrect.
b. Correct: In Cameron and Quinn's nine-step process for changing an organization's culture, the steps occur in the following order: 1 ) form a group of key employees in the organization, including those responsible for implementing the change; 2 ) collect input and reach agreement about organization's current culture; 3 ) discuss what the organization's ideal culture would look like; 4 ) figure out what to keep and what to change to shift the culture; 5 ) develop a strategic action plan; 6 ) celebrate small, easy changes; 7 ) leaders develop their skills in leading change; 8 ) measure progress in achieving cultural change by identifying measures and milestones of change; 9 ) identify ways to communicate change to help employees become aware of how things have changed.
c. Incorrect: The order of steps is incorrect.
d. Incorrect: The order of steps is incorrect.
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