Think about the ethical values set forth in AMA's Code of Ethics. Which value is represented when a firm accepts constructive criticism from customers and other stakeholders?
A. respect
B. responsibility
C. honesty
D. transparency
E. fairness
Answer: D
You might also like to view...
Some managers use _____, which provides four indicators with which organizations can set goals and measure performance.
A. the balanced scorecard B. a strategic map C. measurement management D. a strategic scorecard E. evidence-based management
The Telemarketing and Consumer Fraud and Abuse Prevention Act:
A. prohibits customers from demanding disclosure if the solicitation pertains to a prize promotion. B. requires that all disclosures must be made before the customer pays for the goods or services. C. allows telemarketers and sellers to deny a person the right to be placed on the do-not-call registry. D. prohibits calling between 8:00 p.m. and 8:00 a.m.
What is the first step in developing a customer benefit plan?
A. Choosing the features, advantages, and benefits to present to a prospect. B. Selecting a suggested purchase order for a prospect. C. Creating a detailed customer profile. D. Establish a marketing plan. E. Developing a business proposition that includes a value analysis.
The Fair Labor Standards act does not limit the number of hours that an employee may work in a workweek or workday, as long as the employee is paid appropriate overtime
a. True b. False Indicate whether the statement is true or false