Which of the following is a purchase return?
A) A company agrees to keep damaged inventory and receives a refund from the supplier.
B) A customer agrees to keep damaged inventory and receives a partial refund of the selling price.
C) A company returns inventory to the supplier and receives a refund of the purchase price.
D) A customer returns inventory to a company and receives a refund of the purchase price.
C
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When the total fixed costs decrease, the breakeven point ________.
A) increases B) decreases C) remains the same D) increases proportionately
Which of the following statements is NOT a reason that explains why a salesperson should welcome prospect objections?
A. Objections show the prospect wants to know about the salesperson's offer. B. Most customer objections are raised at the closing stages of a sales presentation. C. Some customers raise objections because they want and need more information. D. Objections help the salesperson know what stage in the buying cycle the prospect has reached. E. Objections show the prospect is interested in the presentation.
The Google Docs program is compatible with Microsoft Word 2010 because Google Docs contains the same features as Word
Indicate whether the statement is true or false
Process redesign:
A) is the fundamental rethinking of business processes. B) is sometimes called process reengineering. C) tries to bring about dramatic improvements in performance. D) often focuses on activities that cross functional lines. E) all of the above