Johnson Business Solutions maintains one sales force for its copy machines and a separate sales force for its computer systems. Johnson Business Solutions utilizes a(n) ________
A) product sales force structure
B) customer sales force structure
C) territorial sales force structure
D) digital marketing system
E) geographical operations system
A
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Which of the following controls is not a typical internal control over fixed assets?
a. Reconcile physical inventory with the property ledger. b. Periodically reassess the appropriateness of depletion categories. c. Identify obsolete or scrapped equipment and write it down to scrap value. d. Periodically review management strategy and systematically assess the impairment of assets.
Answer the following statements true (T) or false (F)
1. If a restaurant serves a meal that the guest finds unsatisfactory, replacing the meal is a good recovery strategy. 2. A service failure is a great opportunity for the organization. 3. Putting money and effort into service recovery is good public relations, even if it is not good business. 4. The best failure is one that is discovered before it happens.
What are the desirable qualities for a brand name?
What will be an ideal response?
Which of the following best describes the group development pattern known as punctuated equilibrium?
A. A team transitions directly from the storming stage to the adjourning stage as it is suddenly shut down. B. A team skips the initial stages of forming and storming and begins at the performing stage of development. C. At the midpoint of the project, members realize that their behavior pattern must change in order to complete the project on time. D. Members of teams with a limited life span undergo a feeling of depression and anxiety when the time comes for the group to disband. E. The attitudes and behaviors of members of a team do not change for as long as the team is in existence.