Which is the most appropriate response for the nurse when parents say that "living with this disease our child has is really hard; it's not fair"?
a. "Tell me about what is hard for you.".
b. "I know exactly how you must feel.".
c. "I know a local support group for families.".
d. "I am going to ask the grief counselor to meet with you.".
A
The first step in supporting families and helping them deal with chronic sorrow is to listen to and recognize their pain. Telling the parents that you know how they must be feeling would not encourage parents to talk about their feelings. Each individual's perception of a situation is different. A nurse can never know exactly how parents feel about having a child with a chronic illness. "I know a local support group for families" and "I am going to ask the grief counselor to meet with you" do not address the parent's immediate feelings.
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