Open-end mutual funds are more common than closed-end funds
Indicate whether the statement is true or false
TRUE
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Gloria goes to the same bagel shop every morning because the workers there remember her name and know her order. They always make her feel welcome. The employees of this bagel shop excel at which of the following determinants of service quality?
A) reliability B) responsiveness C) assurance D) empathy E) tangibles
A lifestyle may be defined as a distinctive pattern of living that is described by the activities people engage in, the interests they have, and the opinions they hold of themselves and the world around them (AIOs)
Indicate whether the statement is true or false
If the information in an individual borrower's credit report contains an error, he or she is entitled to:
A. request a correction. B. sue the credit bureau. C. erase the credit report. D. refuse to provide credit information. E. withdraw from the credit bureau.
Which is a guideline for using photographs as a presentational aid?
a. Pass the photos around so everyone is able to see them. b. Use photographs to establish the mood of your presentation. c. Take advantage of the potential for shock value of photographs. d. Use photos that do not require explanation.