In the U.S. there are racial/ethnic disparities in educational settings, income level, wealth, and job opportunities. These are examples of:
a. Institutionalized racism
b. Internalized racism
c. Integrated racism
d. Indispensable racism
a___
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Glen tried to understand what his wife was telling him, but he couldn’t hear it over the sound of the vacuum cleaner. The sound of the vacuum cleaner is an example of ______.
a. physical noise b. semantic noise c. physiological noise d. psychological noise
A psychiatrist listens to her patient's story with interest and mentally checks whether she is able to understand the circumstance completely
She pictures her patient's problem on a blackboard, and lists the possible causes and solutions to those problems in her head. This allows her to ask her patient pertinent and perceptive questions. What is the psychiatrist doing to process the situation? a. Link the details with the main ideas of the message b. Link all the major ideas in the message with each other c. Listen for the details in a message d. Listen to the full content in the message
_______ refers to a person's attempt to resist a request by trying to manipulate the image of the other person making the request
a. Identity management b. Back-channeling c. Interaction management d. Impression management
What kind of argumentation skills are required to overcome client fears?
a) credibility-building skills b) causal reasoning skills c) refutation skills d) testimony skills