Which of the following systems uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better?
A. SCM
B. TPS
C. ERP
D. CRM
D. CRM
A customer relationship management (CRM) system uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better.
You might also like to view...
You are acting ethically if you imply but do not state that an idea is much more important than it is
Indicate whether the statement is true or false
The scientific way in which an economy's resources are converted to output is part of the ________ environment.
A. competitive B. social C. technological D. political E. economic
______ population source theoretically represents systems that potentially have a large number of possible customers.
a. Limited b. Constant c. Infinite d. Discrete
Revolutionary and evolutionary change ______.
A. require the same tools and techniques B. require different tools and techniques C. are irrelevant to organizational change D. none of these