What is the best procedure to take when you are presented with a hostile question?
A) Ignore it, since doing so will make you the bigger person, and direct the listeners to ask a question on another topic.
B) Acknowledge it in order to make the questioner feel valued, then steer the topic in another direction so no answer has to be given.
C) Neutralize it by acknowledging the questioner's emotions and focusing the answer on the heart of the issue.
D) Respond to it with an equally hostile statement, showing the questioner that you are not afraid to tackle difficulties head on.
B) Acknowledge it in order to make the questioner feel valued, then steer the topic in another direction so no answer has to be given.
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