Which of the following is not considered a feature in a contact center?
A. Automatic call distribution.
B. Interactive voice response.
C. Predictive dialing.
D. Automatic predictive dialing.
D. Automatic predictive dialing.
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It is believed that conducting an interview in the respondent's home improves the quality of the data and facilitates the rapport between interviewer and interviewee
Indicate whether the statement is true or false
Find the area under the normal curve between the Z values 0.19 and 2.98.
A. 42.32% B. 17.33% C. 26.53% D. 69.23%
Which of the following statements is not correct?
a. The LIFO method is best suited for the income statement because it matches revenues and cost of goods sold. b. The IRS requires companies to use the FIFO method for tax purposes. c. Changes in inventory costing methods can cause sizable fluctuations in income. d. FIFO is well suited for the balance sheet because the ending inventory is closest to current values.
A service design feature that focuses on the speedy processing of customers’ written requests ______.
a. involves the customer face-to-face b. has significant impact in terms of the customer service experience with the company c. increases manufacturing costs d. leads to products with limited durability