A service design feature that focuses on the speedy processing of customers’ written requests ______.
a. involves the customer face-to-face
b. has significant impact in terms of the customer service experience with the company
c. increases manufacturing costs
d. leads to products with limited durability
b. has significant impact in terms of the customer service experience with the company
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Arrow is "a different kind of company, manufacturing a different kind of a car"; the RoadPro is "like nothing else." Statements such as these reflect a firm's ________
A) portfolio B) marketing segment C) positioning D) marketing mix E) mission statement
Which of the following is not a source of secondary data?
A) interviews concerning the problem at hand B) company records of personnel data C) books, brochures, pamphlets, and technical reports D) Internet resources E) scholarly journals and business magazines
Which of the following best describes the activities allowable under the Noerr doctrine?
A) Monopoly power is not a violation when it was acquired through superior business skill. B) Mergers will be allowed under the antitrust laws when one of the companies would have failed in the absence of a merger. C) Competitors can agree on the prices at which they will sell their products when the agreement results in lower prices for consumers. D) A company is free to compete or not compete with any other business, so long as the decision is made unilaterally. E) Competitors can work together to lobby for passage of laws without being in violation of the antitrust laws.
In light of recent court rulings, HR managers suggest that performance evaluations should meet all of the following legal guidelines EXCEPT
A. performance ratings must be job-related. B. employees must be provided with clear, written job standards in advance of their evaluations. C. performance evaluation should rarely be tied to compensation decisions. D. supervisors should be trained to use the evaluation form correctly.