"Which do you like best-the flexible goggles or the rubber frame goggles?" This is an example of a(n) ________ close?
A. Continuous-agreement
B. Alternative-choice
C. Technology
D. Assumptive
E. Standing-room-only
Answer: B
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Initiative applies only to external customer situations.
Answer the following statement true (T) or false (F)
What are the two sources of power discussed in the textbook?
A. legitimate power and coercive power B. conglomerate power and individual power C. expert power and referent power D. organizational power and personal power
Which of the following is a customer service measure of time?
A. order fulfillment B. customer complaints C. on-time deliveries D. response times to emergency situations
Dividends and interest from Minority, Passive Investments become income when the
a. dividends and interest are received. b. dividends and interest are earned. c. dividends are earned and the interest is declared. d. dividends are declared and the interest is earned. e. dividends are declared and the interest is received.