Erin was shopping for an aluminum extension ladder. She was surprised by the number of safety labels on the ladders at her local hardware store. The store clerk explained that the manufacturers put these labels on the ladders in an attempt to avoid a lawsuit based on ________.
A. defect in design
B. defect in manufacture
C. defect in packaging
D. failure to warn
Answer: D
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Most companies now have fully proactive service desks.
Answer the following statement true (T) or false (F)
A(n) ________ is a system that links invited groups of suppliers and partners over the Web, allowing companies to collaborate with suppliers they trust without having to share sensitive information with others
A) corporate Web site B) search engine C) intranet D) private exchange E) professional network
Leading involves
A. inspiring people to contribute their ideas. B. motivating workers to come to work and execute top management's plans. C. mobilizing people to engage fully in their work. D. analyzing day-to-day situations and involving workers in all decisions. E. both mobilizing and inspiring people to engage fully in their work and contributing their ideas.
At which stage of the organizational buying decision process would purchasing and engineering personnel visit potential suppliers to assess their facilities?
A. alternative evaluation B. postpurchase behavior C. problem recognition D. information search E. purchase decision