The typical payments on a consumer loan are made at ________
A) the end of each day
B) the end of each week
C) the end of each month
D) the beginning of each month
Answer: C
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Which process identifies the knowledge, skills, and behaviors that should be emphasized by training?
A. person analysis B. trend analysis C. transactional analysis D. task analysis E. regression analysis
This question has two parts; be sure to answer both. First, describe the four parts of a system. Next, imagine that you own a one-person business. You create beautiful, elaborate wedding cakes (for which you charge a large sum of money). What are the components of your wedding cake business system?
What will be an ideal response?
Which of the following is a major advantage of mystery shoppers?
a. They are inexpensive. b. Their findings have statistical reliability. c. They are unbiased and without expectations. d. They observe and report on service delivery from up close.
A cell phone manufacturer offers its mobiles with music players and high definition cameras,
not seen on competitors' phones of the same price range. Which of the differentiation approach is the company adopting? A) reliability B) features C) durability D) serviceability