Peter discovered difficulties in his business, a home-decorating company that sold blinds, window wear, and fabric-based solutions. Peter won many awards for his designs and was very well liked by his talented employees. They all worked hard and the business began to grow quickly. As orders began coming in more quickly, the company began to misplace orders that resulted in lost business. Which of the following would be the most likely cause of the failure?
a. lack of ability
b. process inadequacy
c. uncertainty
d. inattention
b. process inadequacy
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Ellen came across an ad for a new restaurant that promised authentic French cuisine. When she ate there, however, she was disappointed to find that the food was mediocre and not very authentic
Which of the following gaps of service performance does this demonstrate? A) gap between service-quality specifications and service delivery B) gap between perceived service and expected service C) gap between service delivery and external communications D) gap between consumer expectation and management perception E) gap between management perception and service-quality specification
Of the pillars of character needed to form the foundation for the morals required for ethical behavior, which pillar encourages decision makers to question injustices against others?
A. respect B. caring C. citizenship D. fairness
The chart of accounts is the starting point for a
a. journal. b. trial balance. c. ledger. d. financial statement.
Departmental contribution to overhead is the amount of sales for that department, less its direct expenses.
Answer the following statement true (T) or false (F)