Which of the following guidelines should customer service professionals follow to meet the expectations of customers?
A. Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers.
B. Service professionals should focus on attracting new customers rather than trying to retain existing customers.
C. Service professionals should involve customers in situations that are out of their control.
D. Service professionals should always use "they" language when dealing with customers.
Answer: A
You might also like to view...
Which of the following would be reported as a liability?
A) demand deposits B) bank overdrafts C) certificates of deposit D) travel advances
There are several basic questions involved in sampling design. "Should a sample be taken? If so, what process should be followed?" are two such questions. Which of the following questions is also involved in sampling design?
A) What kind of sample should be taken? B) How large should the sample be? C) What can be done to control and adjust for nonresponse errors? D) All of the above are correct.
Which of the following statements is not true regarding the three major definitions of accounting liabilities that have evolved over time?
a. Two of the three definitions imply a proprietary view of the firm. b. The first definition made no distinction between owner’s equity and liabilities. c. Not all definitions have included deferred credits as liabilities. d. In all three definitions, liabilities include only credit balances that involve a debtor and creditor relation.
Jim works in the marketing department of a smartphone manufacturing firm. He is currently working on ideas for a new package design for the company's latest range of smartphones. In the context of the company's marketing mix, Jim's ideas contribute to the _____.
A. pricing strategy B. distribution strategy C. product strategy D. promotion strategy