Which of the following statements about customer complaints is FALSE?
A. In consumer markets, customer complaints are usually handled by toll-free telephone lines, websites, and e-mail customer service reps.
B. Customer complaints that are handled well by the company usually help it win new customers.
C. In business markets, customer complaints are usually handled by the sales force.
D. Customer complaints that are handled well by the company usually help it keep its customers.
Answer: B
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Which of the following situations does not require an adjusting entry at the end of May?
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Almost every revenue or expense account on the income statement has one or more related accounts on the balance sheet
Indicate whether the statement is true or false
Intel microprocessors have been used in PCs since 1961
a. True b. False Indicate whether the statement is true or false
_____ techniques are primarily applied to existing products and services, while _____ is the application of value principles during product or service design
a. Value analysis….total cost of ownership b. Value engineering….price analysis c. Value analysis….value engineering d. Price analysis….cost analysis e. Value engineering….value analysis