Answer the following statements true (T) or false (F)

1. Individual recognition is more effective in some cultures than others.
2. Rewarding the wrong behavior is worse than not rewarding the right behavior.
3. A manager who fails to meet an internal customer’s expectations does not need to put forth as much effort to fix the failure than the manager would need to when helping an external guest.
4. Before offering incentives that can help satisfy needs such as achievement and growth, companies must ensure that employees’ economic needs are met.


1. True
2. False
3. False
4. True

Business

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The amount of money invested in a financial security or deposited into a financial intermediary is referred to as the

A. principal. B. interest. C. yield. D. capital-gain.

Business

When companies reposition their products and themselves as "green," they are trying to indicate that:

A) they are socially and environmentally conscious. B) their products are of best quality. C) they provide the best "value" for money. D) their products are for upper class customers.

Business

Franco and Elisa share income equally. During the current year the partnership net income was $40,000. Franco made withdrawals of $12,000 and Elisa made withdrawals of $17,000. At the beginning of the year, the capital account balances were: Franco capital, $40,000; Elisa capital, $58,000. Franco's capital account balance at the end of the year is

A) $74,500 B) $62,500 C) $60,000 D) $48,000

Business

The Garland Advertising Agency provides promotional assistance to small and medium-sized firms that cannot afford to pay the fees charged by large national advertising agencies. Garland would fall into which of the following business product classes?

A. raw materials B. supplies C. installations D. components E. professional services

Business