Answer the following statements true (T) or false (F)
1. Research supported the behavioral theory assumption that happy employees would be productive.
2. The Hawthorne effect refers to the phenomenon that just studying people affects their performance.
3. Management science theory is more closely related to classical approaches to management than it is to the behavioral approaches.
4. The systems theory of management focuses on individual systems and how they work.
1. False
2. True
3. True
4. False
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A public relations firm tailors its advertising and promotional services according to the needs and preferences of specific customers. This exemplifies ________
A) trigger-based marketing B) mass marketing C) segmented marketing D) individual marketing E) concentrated marketing
A receiving report is prepared when purchased materials are first received by the manufacturing department
Indicate whether the statement is true or false
Which of the following statements is FALSE concerning the delivery of a business presentation?
a. What you say at the beginning sets the stage for your entire presentation and initiates your rapport with the audience. b. Attention-getting techniques may include a quotation by an expert, an appropriate joke, or a startling statistic. c. The inductive approach is used, because the deductive approach would remove the suspense factor for the audience. d. After presenting the purpose, you should preview the major points you will discuss in the order you will discuss them.
A finite population waiting line model with N = 5 has 5 arrivals per hour. Twenty customers can be served per hour. The probability the system is empty is:
A) 1.0 B) 0.0 C) 0.40 D) 0.02 E) 0.20