The purposes of sending an application or résumé follow-up message to an employer include jogging the memory of the hiring manager, showing your serious interest in the position, and
A) emphasizing your qualifications or adding new information
B) sending a personal note to the receptionist, who often helps make the final decision.
C) sharing your photograph to match your qualifications to your face.
D) setting a deadline for the employer to offer you the position.
A
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In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) to be avoided in routine positive messages. B) a good way to build customer relationships. C) an important part of all negative responses to claim letters. D) insulting and self-serving, unless you include a check or a free product. E) most effective in an indirect message.
Which of the following is a requirement to work as an entry-level Criminal Investigation special agent for the IRS?
a. completion of at least two years of college b. completion of at least 9 semester hours in accounting at the college level c. completion of at least 15 semester hours of college level courses in finance, economics, business law, ta law or money & banking. d. be thirty-seven years of age or younger
Use the F table to find the following values of F
a. F.99,12,20 b. F.95,20,40 c. F.975,5,15 d. F.99,8,30
According to Jeffrey Pfeffer and Robert Sutton, which of the following is one of the four steps to be taken by change managers in order to ensure fast and effective change?
A. Ensuring staff satisfaction with the status quo of an organization B. Focusing on whom to blame for a management mess C. Engaging in relentless communication in order to direct staff D. Refraining from communicating the monetary uncertainties involved in the change to staff