Transformational leaders do NOT ________ to generate excitement.
A. employ charisma
B. delegate challenging work
C. utilize intellectual stimulation
D. treat everyone alike
E. use individual attention
Answer: D
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Which of the following is one of the reasons that control is needed in an organization?
A. to adapt to change and uncertainty B. to detect opportunities C. to eliminate the need for teamwork D. to provide performance feedback E. to decentralize decision making
In Wiersema's book, The New Market Leaders, he identifies six new market realities. Which of the following is included in the list?
A. information appreciates B. innovation is universal C. hard times make easy growth D. competitors fade away E. few secrets are open secrets
Comparative calendar year financial data for a company are shown below. Calculate the following ratios for 20X2:(a) return on total assets(b) return on common stockholders' equity.? 20X2 20X1Sales$ 720,000$ 607,500Gross profit270,000224,800Income before taxes79,20078,700Net income51,20051,700???????12/31/20X212/31/20X1Liabilities$ 493,500$ 452,500Common stock ($12 par)180,000180,000Contributed capital in excess of par135,000135,000Retained earnings 204,000 177,300Total liabilities and equity$1,012,500$ 944,800??
What will be an ideal response?
Last summer, Kenta and Sawako spent part of their vacation in St. Louis and Boston, staying at the St. Louis Hilton and the Boston Hilton. When they checked in at the St. Louis Hilton the front desk clerk was very friendly and helpful. However, when they checked in at the Boston Hilton, the front desk clerk was cold and indifferent. The inconsistent front desk clerk behaviors experienced by Kenta and Sawako resulted from:
A. Inadequate external marketing communication B. Inadequate interactive marketing communications C. Inadequate internal marketing communications D. Inadequate management of service promises E. Over-promising in advertising and personal selling